Hotline Support White Papers, Software Downloads, Definition and Webcasts

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Hotline Support Reports

JIRA 3.11 sponsored by Atlassian TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems. Posted: 27 Sep 2007 \| Premiered: 26 Sep 2007 TOPICS: Application Programming Interfaces \| Debugging \| Help Desk Management Services \| Operating Systems \| Project Management Software \| Software Project Management \| Software Quality Assurance \| Software Testing \| Troubleshooting

The Growing Importance of IT Support Services sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. Posted: 27 Jul 2012 \| Published: 01 Nov 2011 TOPICS: Data Center Management \| Data Centers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| High Availability \| IT Management

Next Level Service Desk Strategies sponsored by Citrix Online- GoToManage EGUIDE: This e-guide will look at some of the ways the Service Desk can get a handle on determining what systems and devices they support, and will examine how the Service Desk can be best placed to support customers. Posted: 13 Oct 2011 \| Published: 13 Oct 2011 TOPICS: Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Software \| Communications Systems \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Unified Messaging

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT sponsored by IBM WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM. Posted: 20 May 2011 \| Published: 01 Dec 2010 TOPICS: CIOs \| Cloud Computing \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Managed Security Services \| Risk Management

Recruit and Build the Right Team for your Service Desk sponsored by Citrix Online UK WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Recruiting Services \| Training \| Training and Educational Services

N-able Help Desk Manager: Free 30-Day Trial sponsored by Solarwinds N-able SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers. Posted: 09 Jun 2014 \| Premiered: 09 Jun 2014 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

SDI: Next Level Service Desk Strategies sponsored by Citrix Online UK EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service. Posted: 01 Jun 2011 \| Published: 01 Jun 2011 TOPICS: Customer Satisfaction \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Management \| Systems Management \| Technical Support Staff

Recruit and Build the Right Team for Your Service Desk sponsored by Citrix Online- GoToAssist WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. Posted: 06 Oct 2011 \| Published: 06 Oct 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Human Resources Management \| Human Resources Services \| Management Training \| Recruiters \| Recruiting Services

Common Telecom Challenges and How to Overcome Them sponsored by Unimax WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute. Posted: 06 Sep 2013 \| Published: 06 Sep 2013 TOPICS: Help Desk Management \| Help Desk Management Services \| IT Departments \| IT Infrastructure \| IT Management \| Network Management \| Network Security \| Telecom Provisioning \| Voice Mail Services

TDWI Report: Best Practices for Deploying Dashboards and Scorecards sponsored by TDWI content provided by Advizor Solutions WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans. Posted: 01 Sep 2006 \| Published: 01 Jul 2006 TOPICS: Application Development \| Business Metrics \| Business Performance Management \| Dashboards \| Enterprise Portals \| Help Desk Management Services \| Real-time Analytics \| Reporting Software \| Systems Integration

Hotline Support Reports