EZINE:
While network access control (NAC) technology seemed to disappear into the great beyond just a year ago, it is ready to resurface with a vengeance. However, the technology will need to resurge with better controls, especially as the consumerisation of IT and bring your own device (BYOD) trends overtake the enterprise.
EBOOK:
With data expanding, and the need for central data consoles, ECM tools step in to help enterprises of all shapes and sizes capture, store and preserve content. But how do you know what ECM is right for your organization? In this buyer's guide, discover the benefits of a modern ECM platform, and decide what ECM is right for your organization.
WHITE PAPER:
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
WHITE PAPER:
Read this white paper and learn the benefits of Enterprise Content Management, how it applies to email records management for both storage and compliance, and how you can choose the most comprehensive ECM solution to streamline email management.
WHITE PAPER:
Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.
PRESENTATION TRANSCRIPT:
Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
EGUIDE:
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
EGUIDE:
Read this expert e-guide to learn how collaboration enhances dynamic case management and empowers not just a company’s caseworkers (and other "information workers"), but its customers as well. Find out how organizations can promote and support effective worker collaboration and provide effective governance for collaborative efforts.
EGUIDE:
Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
