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How To Achieve A 3X ROI With Slack
sponsored by Slack
WHITE PAPER: Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.
Posted: 08 Feb 2021 | Published: 02 Dec 2020

Slack

SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage

The New World of IP Multicasting
sponsored by Avaya
WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
Posted: 09 Sep 2013 | Published: 30 Apr 2013

Avaya

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

Empowering Drones to Support UK Safety Officials
sponsored by FourNet
WHITE PAPER: In this white paper, learn how 4net Technology is helping to address the shortcomings of drones with a Mobile Drone Kit that utilizes Avaya Equinox, a powerful gateway for calling messaging, conferencing and collaboration.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

FourNet

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

IBM SmartCloud for Social Business Mobility
sponsored by IBM
WHITE PAPER: This white paper introduces one company's portfolio of online services, including scalable and security-rich email, web conferencing, and social collaboration, that can help to improve employee responsiveness and effectiveness in support of social business.
Posted: 02 Oct 2014 | Published: 30 Sep 2014

IBM

The Proven Financial Benefits of SIP Trunk Consolidation
sponsored by Siemens Enterprise Communications
WHITE PAPER: In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

Siemens Enterprise Communications

Realize The Benefits Of Design, Operation, Maintain Thinking Today
sponsored by IFS
WHITE PAPER: In this white paper, you'll find tips and strategies for maintaining an open and flexible IT system that will increase the efficiency of your enterprise. Learn how leveraging design, operate, maintain (DOM) can facilitate an easy transition to an open IT system.
Posted: 11 Jan 2012 | Published: 11 Jan 2012

IFS