Workforce Scheduling Software White Papers

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Workforce Scheduling Software White Papers (View All Report Types)

Making WFM Work: Best Practices and ROI Model sponsored by Calabrio, Inc. WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. Posted: 22 Jun 2011 \| Published: 22 Jun 2011 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Making WFM Work: Best Practices and ROI Model sponsored by Calabrio, Inc. WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. Posted: 31 Jan 2012 \| Published: 24 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Software \| Customer Service \| Workforce Management Software

It's Time to Fix Back-Office Operations sponsored by Aspect WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model. Posted: 27 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Business Process Management \| Contact Center Management \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Workforce Management Software \| Workforce Planning

Goodbye Enterprise Software Hello Business Apps sponsored by K2 WHITE PAPER: Enterprise software, which has dominated IT for years, is now nearing its end as business applications take the cake. In this white paper, learn about where the future of enterprise software is inevitably heading and discover the necessary elements that'll get you there. Posted: 13 Mar 2014 \| Published: 13 Mar 2014 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Enterprise Applications Software \| Enterprise Systems

Acronis Backup & Recovery® 11.5 Virtual Edition for Hyper-V® sponsored by Acronis WHITE PAPER: Check out this exclusive white paper to find out the ins and outs of Acronis Backup and Recovery 11.5 Virtual Edition for Hyper-V, and how it will provide top-notch protection for your Hyper-V environment. Posted: 24 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Backup Software \| Backups \| Data Recovery \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| Software \| Virtual Machine \| Virtual Machine Backups \| VM

Software Lifecycle Integration: Six Reasons Not to Delay sponsored by Tasktop WHITE PAPER: Access this resource to learn 6 reasons why you may be costing your organization by waiting to integrate your software lifecycle. Posted: 23 Jul 2015 \| Published: 14 Dec 2015 TOPICS: Application Integration \| Application Life-Cycle Management \| Application Portfolio Management \| Applications Management \| Applications Software \| Business Process Management \| Project Management \| Project Portfolio Management \| SOA \| Software Best Practices \| Software Development Life-Cycles \| Software Project Management \| Software Upgrades

Make the most of customer interactions in the contact center sponsored by Calabrio, Inc. WHITE PAPER: In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. Posted: 07 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| Customer Data Management \| Social Networking

A Modern Approach To The Data Deluge sponsored by Red Hat WHITE PAPER: Find out how businesses are utilizing software-defined storage to manage the increasing levels of technology complexity. Posted: 24 Jun 2014 \| Published: 24 Jun 2014 TOPICS: Cloud Management \| Cloud Storage \| Software \| Storage Efficiency \| Storage for Virtualized Servers \| Storage Hardware \| Storage Management

Extending Application Integration Beyond the Enterprise sponsored by IBM WHITE PAPER: Integration has always been an important part of IT projects; however, as this resource explains, it's no longer sufficient to integrate resources under the control of the enterprise. Read on to discover answers to enterprises' top questions about integration. Posted: 22 Jun 2015 \| Published: 18 Apr 2014 TOPICS: Application Infrastructure \| Application Integration \| Application Life-Cycle Management \| Applications Management \| Applications Software \| SOA

Protect People, Processes, and Technology From Web Application Threats sponsored by IBM WHITE PAPER: This resource discusses the security challenges created by web applications and offers insight and advice to help you address these issues. Posted: 05 Mar 2014 \| Published: 30 Nov 2013 TOPICS: Application Security \| Applications Management \| Applications Software \| Cybersecurity \| Hackers \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Managers \| Security Threats \| Vulnerability Management \| Web Application Security \| Web Applications Management \| Web Applications Software