Service Level Agreements White Papers

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Transforming Storage Operations from Entrepreneurial to Predictive
sponsored by EMC Corporation
WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Posted: 13 Dec 2004 | Published: 01 Dec 2004

EMC Corporation

Getting Cloud computing right means choosing the right partner
sponsored by Oncore IT
WHITE PAPER: What is cloud computing, and why should you adopt it? How do you develop the right strategy and choose the right partner? All these questions and more are answered in this white paper. Discover the most important considerations to keep in mind as you evaluate cloud providers, and what questions to ask.
Posted: 28 Feb 2012 | Published: 28 Feb 2012

Oncore IT

Is Your Load Balancer Cloud-Ready?
sponsored by Citrix
WHITE PAPER: Build a Cloud computing infrastructure with maximum availability, performance and security. This white paper shows how you can support public, private or hybrid Cloud configurations, scale app delivery, and support multi-tenant environments with the best load balancing technology.
Posted: 14 Oct 2010 | Published: 14 Oct 2010

Citrix

Distributed IT Infrastructures: Alternative Approaches
sponsored by VM6 Software
WHITE PAPER: This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

VM6 Software

The Truth about Agent vs. Agentless Monitoring
sponsored by uptime software inc.
WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.
Posted: 30 Sep 2010 | Published: 30 Sep 2010

uptime software inc.

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

MegaPath Site-to-Site MPLS VPN
sponsored by MegaPath Inc.
WHITE PAPER: Your employees in remote locations need the same fast, reliable, secure and cost-effective access to information and applications as your employees at headquarters. MegaPath Site-to-Site MPLS VPN is the simple solution. Read this white paper to learn how to MegaPath Site-to-Site MPLS VPN means more security, more selection, and more service.
Posted: 30 Mar 2010 | Published: 30 Mar 2010

MegaPath Inc.

Your Backup Is Not an Archive
sponsored by Symantec Corporation
WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

How to Choose a Cloud Backup Provider
sponsored by Asigra
WHITE PAPER: Many people think the only question is to ask when thinking about backup and recovery is "What is the best way to make backups?" That’s certainly a critical question but business data is the very lifeblood of your business. You can’t afford to look at only half the equation. Recovery is vital as well, especially when choosing a cloud provider.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

Asigra

Analyst Paper: Linux and Virtualization Bring Operational Efficiency
sponsored by IBM
WHITE PAPER: This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition.
Posted: 21 Feb 2014 | Published: 31 Jan 2013

IBM